How We Support You
Dedicated support contacts who know the industry and your SEAK configuration inside out — no bots, no runaround. Choose the channel that works best for you. If we miss your call, we'll get back to you promptly.
Support Hotline
Our support team is available Monday to Friday, 9 AM – 5 PM.
Phone: +49 40 238 348 – 555*
Fax: +49 40 238 348 – 889
Email: support@seak.de
* Free of charge for maintenance customers
Book an update appointment online
You choose the date and time — we handle the confirmation automatically. Sessions are conducted by phone as standard, with Microsoft Teams available on request.
- As a SEAK maintenance customer, you receive a free annual update of your SEAK system.
- Each annual software update includes more than 50 new features and improvements, which we communicate to you at the start of each year by email.
- Our support team installs the software update remotely on your behalf.
Reminder: Booking Your Update Appointment
Update calls are held by phone by default. If you prefer to meet via Microsoft Teams instead, simply let us know in the "Additional Information" field when entering your details at the end of the booking form. Your appointment will be automatically sent to us and confirmed by the assigned team member.
Update Meeting via Microsoft Teams
If you requested a Microsoft Teams meeting in the "Additional Information" field, you will receive a separate email with the Microsoft Teams meeting link once your appointment is confirmed.
We're here to answer your technical questions
Your dedicated consultant will guide you through the onboarding process and remain available for follow-up training and ongoing optimization support.
Dedicated contacts for consulting & training
Your dedicated consultant will guide you through the entire onboarding process and remain available for follow-up training and ongoing optimization support. You don't need to worry about resolving technical questions during implementation — we handle the setup and commissioning from start to finish.
Installation and Integrations
We install and configure SEAKproHR and integrate it into your existing system environment via dedicated interfaces. Our interfaces are purpose-built for the retail sector, enabling seamless integration into your existing retail IT infrastructure — with no time-consuming or costly customizations required.
Hardware from a Single Source
True to our "everything from a single source" philosophy, we also supply the right hardware — time tracking and access terminals as well as visitor counters. For installation, we typically work with your in-house electrician or a local partner near you.
> 500 companies trust us
From retail chains and bakery franchises to service providers and cinema operators: multi-site businesses across Germany rely on SEAK to manage their workforce.