What You Can Expect from Us as Your Service Partner
Personally guided, not ticket-based
You'll have a dedicated consultant from our team by your side — from onboarding and follow-up training to annual optimization reviews. No rotating contacts, no ticket ping-pong, no bot handling your first response.
Trained on your own data
We train your team using your actual master data, locations, pricing models, and configurations — not abstract sample data. After the training, your team hits the ground running in the live system, with no need to switch between a test environment and production.
Built by retail, for retail.
Our consultants bring decades of hands-on experience in retail operations, traffic flow logic, and retail IT systems. They don't need to translate business requirements into retail language — they already speak it fluently.
On-Site or in Reinbek – Your Choice
Training sessions are held at your premises or at our facilities near Hamburg. We'll work with you ahead of time to determine the right location and schedule to fit your rollout plan.
Support Beyond Implementation
Follow-up training sessions, year-end transitions, and optimization consultations keep your system running at peak performance — even as rates, team structures, branch setups, or your organization evolve.
Wolfgang Feucht, Managing Director, Mode Feucht
"The SEAK team member who trained our staff on the Employee Service Portal impressed us with her hands-on expertise. She had a thorough understanding of how processes work in the retail industry."
Our Qualification Program
Our training program gets you and your team up and running with SEAKproHR quickly — from your first login to your annual optimization cycle.
Every training session is tailored to your existing knowledge level, whether you're onboarding new users or upskilling experienced staff. And throughout the entire process — before, during, and after each session — you'll have a dedicated consultant from our team available to answer your questions.
Initial Training
Introductory training for end users, administrators, and managers. Content is tailored to your team's existing knowledge level — using your own data as practice material. So you hit the ground running from day one.
Follow-Up Training
A targeted refresher for existing users — ideal when onboarding new team members, expanding your setup, rolling out additional modules, or preparing users for new roles within the system.
In-House Training
Training delivered directly at your location. Ideal for simultaneous roll-outs across multiple departments or branches — using your own hardware, your facilities, and your actual workstations.
Year-End Transition Training
Get your SEAK system ready for the new year: tariff adjustments, time account transfers, and reporting structures aligned to the new fiscal year. No nasty surprises on January 1st.
Training Optimization
A dedicated consulting session after 6–12 months of use: what's working, what can be improved, and which features are going untapped? You'll leave with concrete, actionable recommendations ready to implement right away.
How We Do It
Three principles that guide every training and consulting engagement we deliver — whether it's an initial onboarding or an optimization review.
Personally guided
Your dedicated consultant knows your setup, your branch structure, and the people on your project team — so you never have to start from scratch with someone new.
With Your Own Data
We train using your actual master data and configurations — so users can immediately relate to the content and hit the ground running after the session.
On-Site or in Reinbek
Training sessions can be held at your premises or at our offices in Reinbek, near Hamburg — whichever best suits your rollout schedule and team.
From Contract Signing to Full Production
We guide you and your team through a structured five-phase SEAK onboarding process – with clear milestones and well-defined responsibilities.
1. Analytics
We take the time to understand your branch structure, pricing models, upstream systems, and rollout requirements — laying the foundation for everything that follows.
Alexander Grindinger – Authorized Signatory & Head of Administration – Modehaus Garhammer
"I'm genuinely impressed by SEAK's service — especially the support team. Every interaction is marked by friendliness, deep expertise, and fast response times. To me, SEAK stands for one thing above all: outstanding support."
We train everyone who works with SEAK
Staff, administrators, executives — every role gets exactly the content they need. Nothing more, nothing less.
Operators
Daily users across branches, regions, administration, and payroll. Core focus: time tracking, request workflows, self-service features, and mobile interfaces.
Administrators
Time management and workforce planning administrators working behind the scenes. Key responsibilities: master data, rate and premium logic, reporting, interface maintenance, and year-end activities.
Executives
Division, regional, and executive management. Focus: data validation, analytics, HR controlling, and management dashboards optimized for mobile use.
Your Dedicated Consultant
You'll know who's in your corner from the very first conversation.
Frequently Asked Questions About Consulting and Training
Who gets trained at SEAK?
We provide tailored training for every role that works with SEAK — from branch, regional, and administrative users to payroll and workforce planning administrators, as well as managers responsible for reporting and control functions. Training content and depth are customized to each role and existing skill level.
Where do the training sessions take place?
Training sessions can be held at your premises or at our offices in Reinbek, near Hamburg. The right format depends on your rollout approach and team size — we'll discuss what works best during our initial consultation.
What data is used for training?
Using your own master data and configuration. This creates an immediate real-world connection, so you can seamlessly continue working in the live system right after training — no switching back and forth between a practice environment and the real thing.
How long does an initial training session take?
Duration depends on the module scope, number of roles involved, and your team's existing knowledge. A typical initial training runs from half a day to several days, usually delivered in focused blocks with hands-on exercises using your own data. The exact duration is confirmed during the initial briefing call.
What is the difference between initial training and follow-up training?
The initial training introduces new users to the system for the first time. The follow-up training serves as a refresher and deeper dive for existing users — ideal when onboarding new staff, expanding modules, or transitioning into new roles.
What Is a Year-End Transition Training?
Before the cutoff date, we work with you to prepare your SEAK system for the new fiscal year — adjusting pay scales, carrying over time accounts, and configuring reporting structures so that January 1st arrives without any unpleasant surprises.
What happens during an optimization training session?
After 6 to 12 months of use, we conduct a joint review of your system: what's working well, which features are going unused, and where you could save time or improve data quality. You'll receive clear, actionable recommendations you can implement right away.
Who will be my point of contact throughout the project?
You'll have a dedicated personal contact from our consulting team — throughout the entire onboarding process and beyond, for follow-up training and ongoing optimization advice. No rotating contacts, no generic support tickets.
What prior knowledge does my team need?
None required. We tailor every training session to your team's existing knowledge level — from first login to advanced reporting workflows. Before each session, we take a quick pulse check to ensure the content is pitched exactly right.
How does Service differ from the SEAK Hotline?
Service covers planned, ongoing support — consulting, training, and optimization. The SEAK Hotline is the dedicated point of contact for existing customers in live operation, offering immediate phone assistance, remote maintenance, and scheduled updates. The two work hand in hand, but are organizationally and operationally distinct.