Frequency-Based Staff Scheduling Across 21 Locations in Tyrol
How the Tyrolean family business Mode Feucht from Innsbruck uses SEAK to coordinate workforce planning, deployment, time management, and mobile self-services across 21 branches — since 2006.
Mode Feucht at a Glance
Mode von Feucht is a family-owned fashion business headquartered in Innsbruck, Tyrol, founded in 1977 by Annemarie and Leopold Feucht. Today, the company is led by brothers Wolfgang, Christoph, and Leopold Feucht — the second generation at the helm. With 21 locations across Tyrol, Mode Feucht has established itself as a premier destination for fashion and lingerie.
Team
Over 300 employees
Locations
21 locations across Tyrol – women's, men's, and children's clothing, lingerie & underwear, with an extended sportswear range at the Innsbruck flagship store
SEAK customer since 2006
Workforce demand planning, staff scheduling, time management, SEAK Teams (formerly Employee Self-Service Portal) – plus frequency measurement integration
Numbers, Data, Facts
Branches in Tyrol – including 6 franchise stores (2 Esprit, 4 s.Oliver)
Staff scheduled across four product categories (Women's, Men's, Children's, Lingerie)
sets Mode Feucht on SEAK
The Challenge
Mode Feucht manages over 300 employees across 21 locations in Tyrol. At this scale, effective workforce management without a robust software partner was no longer viable — two key metrics were trending in the wrong direction, and the reality on the shop floor painted a clear picture.
Three specific challenges were holding them back:
Disappointing Conversion Rate
The ratio of purchasing customers to total visitors was not keeping pace with what the store's product range and expert consultation services were capable of delivering.
Headcount Costs Under Pressure
Without a planning tool to align staffing demand with actual deployment, reliably managing the personnel cost ratio was simply not possible.
Under- and Overstaffing
Sales floor staffing was misaligned with demand — too few people during peak times, too many during quiet periods — impacting both customer experience and employee morale.
Wolfgang Feucht – Managing Director – Mode Feucht
"SEAK's demand forecasting and shift scheduling tools are optimization features that ensure we always have the right number of staff on the sales floor to match customer traffic. Ultimately, this also boosts employee motivation — people simply perform better when there's real work to be done."
The Decision: Why SEAK Has Been the Trusted Choice for Nearly 20 Years
A Retail Floor Optimization Tool
Mode Feucht has been working with SEAK since 2006 — an remarkably long partnership in the fast-moving world of fashion retail. The relationship has endured because the software directly supports the two most critical performance drivers for the business: conversion rate and labor cost ratio. Wolfgang Feucht describes SEAK as an optimization tool that is, in his words, "irreplaceable" in that role. Another key advantage — particularly valuable for multi-department store operations — is the ability to create clearly structured schedules mapped to individual departments: Women's, Men's, Lingerie, and Children's.
The Implementation: How SEAK Is Integrated at Mode Feucht
Workforce Planning, Scheduling, Time Management, and Self-Service Across All Branches
Mode Feucht manages its staffing requirements and workforce scheduling using the relevant SEAK modules, with time and attendance also handled entirely within SEAK. Store staff and administrative employees alike use SEAK Teams — the mobile self-service platform (formerly known as the Employee Service Portal) — to access their personal workforce information anytime, anywhere, from tablets, smartphones, point-of-sale terminals, or desktop PCs. The solution also integrates with a foot traffic measurement system, as customer frequency data is a key input for Mode Feucht's workforce demand planning.
What the software actually covers
Annual Planning
Staff hours and staffing requirements across the year — seasonality, public holidays, school breaks, and promotional campaigns are all mapped within the system.
Automatic Shift Suggestions
By day and department — based on historical data and management targets.
Qualifications & Features
Employee qualifications and required roles are automatically factored into every scheduling decision.
Contract & Preferences
Contractually agreed hours and employee preferences are built into the scheduling process.
Justice Factors
Personalized scheduling with workloads distributed fairly across the entire team.
Department-Specific Scheduling
Custom sorting logic tailored to each product category — women's fashion, men's fashion, lingerie, and children's clothing.
Mobile Self-Services (SEAK Teams)
Time tracking, time corrections, shift scheduling, and requests — available on tablet, smartphone, POS terminal, and PC, from anywhere.
Frequency Measurement Integration
Frequency data flows directly into demand planning as an input variable via a dedicated interface.
Wolfgang Feucht – Managing Director – Mode Feucht
"What I particularly appreciate is how well the schedules are tailored to each department. Staffing needs vary significantly across womenswear, menswear, lingerie, and childrenswear — and SEAK makes it easy to map those individual requirements with real precision."
The Result: What Has Changed Since Then
Measurable ROI – Felt Across Every Layer of Your Business
The impact shows up in four dimensions: financial performance, operational control, employee motivation, and customer perception.
Business Management
Controls & Analytics
Employee Motivation
Customer Perception
Wolfgang Feucht – Managing Director – Mode Feucht
"We measure success by conversion rate — the ratio of purchasing customers to total visitors — and by labor cost ratio. To achieve strong results in both areas, a planning tool like SEAK's is simply indispensable."
Which modules Mode Feucht relies on
Wolfgang Feucht – Managing Director – Mode Feucht
"The SEAK trainer who onboarded our staff for the Employee Service Portal immediately impressed us with her hands-on expertise. She had a thorough understanding of retail workflows and how they operate in practice. What truly defines SEAK for me is the flexibility of their systems and the exceptionally wide range of options available for custom configuration."
Let's talk about whether SEAK is the right fit for your business
In a 30-minute introductory call, we'll assess where your business stands today, identify which modules are the right priority for your situation, and outline a realistic implementation roadmap.
Alternatively, you're welcome to reach out via our contact form — we'll get back to you promptly. Or give us a call at: +49 40 238 348 – 000
The Trade Trusts SEAK
From fashion and food retail to building materials and specialist trade: retailers across Germany rely on SEAK to manage their workforce.
Tyrol's Premier Destination for Fashion and Lingerie
Mode von Feucht was founded in 1977 by Annemarie and Leopold Feucht in Innsbruck. Today, the company is led by brothers Wolfgang, Christoph, and Leopold Feucht — the second generation of the family at the helm. With 21 locations across Tyrol — including six franchise stores (two Esprit and four s.Oliver) — Mode Feucht is the region's go-to destination for women's, men's, and children's fashion as well as lingerie and underwear.
The company's values are rooted in authenticity and reliability, paired with a forward-thinking mindset and an unwavering commitment to service. This is brought to life most vividly at the flagship store in Innsbruck, which offers a personal shopping box, private shopping appointments, in-store dining, an engraving studio, on-site tailoring, winter sports services, bike fitting, a dedicated "Sports Lab" for hard goods, and an EV charging station — allowing customers to charge their vehicles free of charge in the Feucht underground car park while they shop.
With a team of over 300 employees, Mode Feucht is one of Tyrol's largest fashion employers — and one of the first in the industry to embrace a specialized software partner for workforce management.